"We've had a tough time getting contractors to return calls and follow-up but that was not true with H and N. We always got a response and answers to our questions. We received good ideas that were mindful of our budget as we considered alternatives with a big project. With the one small installation issue we had with the project we got a prompt follow-up and resolution. Outstanding and rare service. By the way, the window product is fantastic and we had a terrific installation crew that knew what they were doing."